Hugolog Lock Manual: A Comprehensive Guide (Updated 12/06/2025)

Today’s date is 12/06/2025 04:19:50. This manual details the Hugolog smart lock, offering a seamless upgrade to your deadbolt with convenient smartphone control features.

Welcome to the future of home security! The Hugolog Smart Lock represents a significant advancement in door access control, seamlessly blending convenience with robust protection. This innovative device allows you to effortlessly manage access to your home directly from your smartphone, eliminating the need for traditional keys.

The Hugolog lock isn’t just about remote control; it’s about enhanced peace of mind. You can grant temporary access to guests, monitor activity logs to see who enters and exits, and receive instant alerts regarding your door’s status. It’s designed to integrate smoothly into your modern lifestyle, offering a user-friendly experience for everyone.

This manual will guide you through every step, from initial setup and calibration to utilizing advanced features and troubleshooting common issues. We’ve prioritized simplicity and clarity, ensuring a hassle-free experience. Prepare to unlock a new level of security and convenience with your Hugolog Smart Lock!

What’s in the Box?, Component Checklist

Before beginning installation, please verify that all components are present and undamaged. Your Hugolog Smart Lock package should include the following items:

• Hugolog Lock Front Housing: The exterior portion of the lock, featuring the keypad and sensor.
• Hugolog Lock Rear Housing: The interior portion, containing the motor and battery compartment.
• Deadbolt Strike Plate: Reinforced strike plate for enhanced security.
• Mounting Plate: Used to secure the rear housing to your door.
• Screws & Fasteners: A comprehensive set for secure installation.
• User Manual: This document, providing detailed instructions.
• Battery Pack: Powers the lock (typically 4 AA batteries – not always included).

Carefully inspect each item. If anything is missing or appears damaged, please contact Hugolog Support immediately for assistance. Do not attempt installation with incomplete or faulty components. Retain the packaging for potential returns or warranty claims.

Understanding the Hugolog Lock System

The Hugolog Smart Lock system comprises several integrated components working in harmony to provide secure and convenient access control. At its core is the deadbolt mechanism, which remains your primary physical security. The electronic lock module replaces the traditional interior knob, automating the locking and unlocking process.

A keypad on the exterior allows for code-based entry, while Bluetooth connectivity enables smartphone control via the Hugolog app. The system also features a built-in sensor to detect door status (locked/unlocked). Encryption protocols safeguard your access codes and prevent unauthorized entry.

The activity log records all access events, providing a detailed history. Regular firmware updates ensure optimal performance and security. Understanding these components is crucial for effective installation, operation, and troubleshooting.

Installation & Setup

Begin by carefully preparing your door and ensuring compatibility. Follow the step-by-step guide for a secure installation, then connect to the Hugolog app.

Preparing Your Door — Compatibility Check

Before initiating the installation process, a thorough compatibility check is crucial for ensuring a smooth and successful setup of your Hugolog Smart Lock. This lock is designed to replace most standard deadbolt locks, however, certain door types and existing hardware may require additional considerations.

First, verify your door’s thickness. The Hugolog lock supports standard doors ranging from 1 ⅜ inches to 2 ¼ inches thick. Doors outside this range may necessitate a separate adapter kit, available through our support channels.

Next, inspect your existing deadbolt. Ensure the deadbolt is functioning correctly and that the strike plate is securely mounted in the door frame. A misaligned or damaged deadbolt can hinder the lock’s operation.

Finally, confirm the backset measurement. The backset is the distance from the edge of the door to the center of the deadbolt hole. Hugolog locks accommodate both 2 ⅜ inch and 2 ¾ inch backsets. Incorrect backset can prevent proper installation.

If you are unsure about any of these measurements, please consult a qualified locksmith or refer to the detailed compatibility guide on our website.

Installing the Hugolog Lock ― Step-by-Step Guide

Follow these steps carefully to install your Hugolog Smart Lock. Begin by removing your existing deadbolt lock, retaining the mounting screws. Next, install the Hugolog mounting plate, aligning it with the deadbolt holes and securing it with the saved screws.

Then, attach the Hugolog interior and exterior assemblies, connecting the cable between them. Ensure a snug fit and proper alignment. Carefully insert the turn thumb and secure it.

Now, install the strike plate, ensuring it aligns correctly with the deadbolt. Tighten all screws firmly, but avoid over-tightening.

Test the manual locking and unlocking functionality before proceeding. If the deadbolt doesn’t extend or retract smoothly, double-check the alignment of all components.

Finally, refer to the accompanying diagrams for visual guidance. If you encounter any difficulties, consult our online video tutorials or contact our customer support team for assistance.

Connecting to the Hugolog App ― Initial Pairing

Download the Hugolog app from the App Store (iOS) or Google Play Store (Android). Create an account or log in if you already have one. Ensure Bluetooth is enabled on your smartphone.

Open the app and select “Add New Lock”. The app will begin searching for nearby Hugolog locks. Press and hold the reset button on the interior assembly of the lock for five seconds until the LED indicator flashes blue.

Select your lock from the list displayed in the app. The app will prompt you to enter a pairing code, which is located on the quick start guide included in the box.

Follow the on-screen instructions to complete the pairing process. Once paired, you can customize the lock’s settings and begin using its smart features. A successful connection will be indicated by a solid green LED light.

Calibrating the Lock, Ensuring Smooth Operation

Calibration is crucial for optimal Hugolog lock performance. After installation, the lock needs to learn the full range of motion of your deadbolt. Initiate calibration through the Hugolog app by navigating to “Device Settings” and selecting “Calibrate Lock”.

The app will guide you through a series of steps, prompting you to fully extend and retract the deadbolt using the thumb turn on the interior assembly. During this process, the lock’s motor learns the precise positions.

Repeat the process if the initial calibration fails, ensuring the deadbolt moves freely without obstruction. Listen for distinct clicks during calibration, indicating successful position learning.

Proper calibration guarantees smooth, reliable locking and unlocking, preventing issues like incomplete bolt extension or retraction. A successful calibration is confirmed within the app with a “Calibration Complete” message.

Using the Hugolog Lock

Effortlessly control your door’s security with the Hugolog app! Enjoy remote access, manage user codes, customize auto-lock timers, and grant convenient guest access features.

Remote Locking & Unlocking via the App

The Hugolog app provides unparalleled convenience, allowing you to remotely lock and unlock your door from anywhere with an internet connection. This feature is ideal for letting in family members, guests, or service providers when you’re not home.

To remotely control your lock, simply open the Hugolog app on your smartphone or tablet. The app displays the current lock status – locked or unlocked – and provides large, easy-to-tap buttons for locking and unlocking.

For security purposes, the app requires verification before executing remote commands. This may involve fingerprint authentication, facial recognition, or a PIN code, depending on your device’s security settings.

Real-time status updates ensure you always know the state of your door. The app also logs all remote access events, providing a detailed history of who locked or unlocked the door and when. Always ensure a stable internet connection for reliable remote operation.

Creating and Managing User Access Codes

The Hugolog app empowers you to create and manage unique access codes for family, friends, and trusted individuals. This eliminates the need to distribute physical keys, enhancing security and convenience. You can generate permanent or temporary codes, each with customizable access schedules.

To create a new code, navigate to the “Users” section within the app. Assign a descriptive name to each user for easy identification. Choose a code length and select whether the code will be permanent or have an expiration date.

Temporary codes are perfect for guests or service providers, automatically deactivating after a specified period. You can also define specific time windows during which a code is valid.

Managing existing codes is simple. You can remotely disable or delete codes at any time. The app also allows you to view a log of code usage, providing insights into who accessed your home and when.

Auto-Lock Functionality — Customizing Timers

The Hugolog lock features an intelligent auto-lock function, providing peace of mind by automatically securing your door after a set period. This eliminates the worry of accidentally leaving your home unlocked. You can fully customize the auto-lock timer to suit your lifestyle and preferences.

Within the Hugolog app, navigate to the “Settings” menu and select “Auto-Lock.” Here, you can choose from pre-set timer options, ranging from 30 seconds to 10 minutes. Alternatively, you can create a custom timer with a precise duration.

Consider your daily routines when setting the timer. A shorter duration is ideal for enhanced security, while a longer duration offers greater convenience. You can also disable the auto-lock function entirely if desired.

The app allows you to adjust the timer remotely, providing flexibility as your needs change. Regular review of your auto-lock settings ensures optimal security and convenience.

Guest Access — Temporary Codes & Scheduling

The Hugolog lock simplifies granting access to guests, service providers, or family members without distributing permanent keys. The system allows you to generate temporary access codes with customizable durations and schedules, enhancing your home’s security.

Through the Hugolog app, select “User Management” and then “Guest Access.” You can create a new code, specifying the start and end dates, and even restrict access to specific times of day. This is perfect for cleaners or dog walkers.

Each temporary code is unique and can be revoked at any time, even before its scheduled expiration. The app provides a log of all access events using these codes, offering complete transparency.

For recurring guests, you can create repeating schedules, eliminating the need to generate new codes each time. This feature streamlines access management and provides a convenient solution for frequent visitors.

Advanced Features & Settings

Explore enhanced control with activity logs, smart home integration, adjustable sensitivity, and low battery alerts—all within the Hugolog app for optimal performance.

Activity Logs ― Monitoring Door Access

The Hugolog app provides a detailed activity log, offering a comprehensive record of all door access events. This feature allows you to monitor who enters and exits your home, and precisely when they do so. Each entry in the log includes the date, time, and method of access – whether it was via a user code, the smartphone app, or a physical key.

You can filter the activity log by user, date range, or access method to quickly find specific events. This is particularly useful for families, rental properties, or anyone wanting to keep a close eye on home security. Furthermore, the app sends notifications for specific events, such as when a child arrives home from school or when a guest uses a temporary access code. This real-time monitoring provides peace of mind and enhances your overall security posture. The logs are securely stored in the cloud, ensuring data accessibility and protection.

Integration with Smart Home Systems (Alexa, Google Assistant)

The Hugolog smart lock seamlessly integrates with popular smart home ecosystems like Amazon Alexa and Google Assistant. This integration allows for convenient voice control of your lock, adding another layer of accessibility and automation to your home security.

With Alexa or Google Assistant, you can simply use voice commands to lock or unlock your door, check the lock status, or even grant access to guests. Setting up the integration is straightforward through the Hugolog app, requiring only a few simple steps to link your accounts. Furthermore, you can create custom routines that incorporate the lock into broader smart home scenarios, such as automatically locking the door when you say “Goodnight.” This hands-free control enhances convenience and provides a truly connected home experience, bolstering your security and simplifying daily routines.

Adjusting Lock Sensitivity ― Preventing False Triggers

The Hugolog lock’s sensitivity can be adjusted within the app to minimize false triggers caused by external factors like strong winds or minor vibrations. Finding the optimal setting is crucial for reliable performance and preventing unwanted unlocking events. The app provides a sensitivity slider, allowing you to fine-tune the lock’s responsiveness.

Lowering the sensitivity reduces the likelihood of false triggers but may require a more deliberate and firm push or turn to activate the lock. Conversely, increasing the sensitivity makes the lock more responsive but increases the risk of accidental unlocking. We recommend starting with the default setting and gradually adjusting it based on your door’s environment and usage patterns. Regularly monitoring the activity logs can help identify and address any persistent false trigger issues, ensuring consistent and secure operation.

Low Battery Alerts & Replacement Procedures

The Hugolog lock utilizes standard AA batteries, providing extended operation. The app will send proactive low battery alerts when the power level drops below 20%, giving you ample time to replace them. A visual indicator on the lock itself will also flash red as a secondary warning. To replace the batteries, locate the battery compartment on the interior side of the lock.

Using a small screwdriver, carefully open the compartment and remove the old batteries. Insert four new AA batteries, ensuring correct polarity as indicated inside the compartment. Close the compartment securely. The lock will briefly restart and recalibrate. It’s recommended to use high-quality alkaline batteries for optimal performance and longevity. Avoid mixing old and new batteries.

Troubleshooting Common Issues

This section provides solutions for typical problems, including connectivity issues, incorrect code errors, and mechanical malfunctions, ensuring your Hugolog lock functions optimally.

Lock Not Responding — Connectivity Problems

If your Hugolog lock isn’t responding, begin by checking the battery level within the app; low batteries are a frequent cause. Ensure your smartphone’s Bluetooth is enabled and within range of the lock – typically within 30 feet.

Verify the lock hasn’t entered a ‘safe mode’ due to repeated incorrect code attempts. If so, consult the ‘Resetting Passcodes’ section. Confirm your home Wi-Fi network is functioning correctly, as the lock requires a stable connection for remote access.

Restart the Hugolog app and, if necessary, your smartphone. Try forcing a lock/unlock attempt via the app to re-establish communication. If issues persist, attempt a factory reset of the lock (refer to the ‘Firmware Updates’ section for instructions, as this process varies by model).

Finally, check for any physical obstructions blocking the lock’s internal mechanisms.

Incorrect Code Errors — Resetting Passcodes

Experiencing frequent ‘Incorrect Code’ errors? First, double-check the entered code for accuracy, paying attention to capitalization if applicable. Repeated failed attempts may trigger a temporary lockout for security purposes – wait 30 seconds before retrying.

If you’ve forgotten your master code, a factory reset is required. Warning: This will erase all saved codes and settings. Locate the reset button (typically a small pinhole) on the lock’s interior. Use a paperclip to press and hold the reset button for 10 seconds.

Follow the app’s instructions to re-pair the lock and create a new master code. Ensure all user codes are re-entered after the reset. For added security, consider enabling two-factor authentication within the Hugolog app. Regularly review and update user access codes to maintain optimal security.

Mechanical Issues — Deadbolt Alignment

Is your Hugolog lock experiencing difficulty extending or retracting the deadbolt? This often indicates a misalignment issue. Carefully inspect the deadbolt’s movement while manually operating it with a key. Look for any binding or resistance.

Minor adjustments to the strike plate on your door frame can often resolve alignment problems. Loosen the strike plate screws and slightly reposition it until the deadbolt engages smoothly. Ensure the deadbolt fully extends into the strike plate when locked.

If significant force is required, or the deadbolt remains misaligned after adjustments, professional assistance may be needed. Avoid forcing the lock, as this could cause damage. Contact Hugolog support for guidance or consult a qualified locksmith for more complex alignment issues.

App Connectivity Issues ― Troubleshooting Steps

Experiencing trouble connecting your Hugolog lock to the app? First, ensure Bluetooth is enabled on your smartphone and that you are within range of the lock (typically 30 feet). Verify your phone’s operating system is compatible with the latest app version.

Force-closing and restarting the Hugolog app can often resolve temporary glitches. Also, try toggling Bluetooth off and on again. If issues persist, check your phone’s app permissions to confirm the Hugolog app has necessary access.

For Wi-Fi connectivity problems, ensure your home network is stable and the lock is within range of your router. Restarting your router can also help. If all else fails, contact Hugolog support for further assistance and potential troubleshooting steps.

Maintenance & Care

Regular upkeep ensures longevity. Clean the lock with a soft cloth, lubricate the deadbolt periodically, and always install available firmware updates for optimal security.

Cleaning the Lock ― Recommended Practices

Maintaining a clean Hugolog lock is crucial for its performance and aesthetic appeal. Avoid using abrasive cleaners, solvents, or harsh chemicals, as these can damage the lock’s finish and internal components. Instead, opt for a soft, damp cloth to gently wipe down the exterior surfaces.

For stubborn dirt or grime, a mild soap solution can be used, but ensure the cloth is only slightly damp and thoroughly dry the lock afterward. Pay particular attention to the keypad area, ensuring no residue interferes with button functionality.

Regular cleaning, ideally every few weeks, will prevent buildup and maintain a smooth, responsive operation. Never submerge the lock in water or expose it to excessive moisture, as this can cause internal damage and void the warranty. A quick wipe-down is often sufficient for daily maintenance.

Lubricating the Deadbolt ― Extending Lifespan

Regular lubrication of the deadbolt mechanism is vital for ensuring smooth operation and extending the lifespan of your Hugolog lock. Use a graphite-based lubricant specifically designed for locks; avoid oil-based lubricants, as they can attract dust and grime, leading to malfunctions.

Apply the lubricant sparingly into the keyway and along the deadbolt’s moving parts. Operate the deadbolt several times to distribute the lubricant evenly. Do not over-lubricate, as excess lubricant can also attract debris.

Annual lubrication is generally sufficient for most environments, but more frequent application may be necessary in harsh conditions, such as coastal areas or dusty environments. Proper lubrication minimizes friction, reduces wear and tear, and helps prevent the deadbolt from becoming stiff or difficult to operate, ensuring continued security and reliability.

Firmware Updates ― Keeping Your Lock Secure

Maintaining up-to-date firmware is crucial for the security and optimal performance of your Hugolog smart lock. Firmware updates often include critical security patches that protect against potential vulnerabilities and enhance the lock’s overall functionality.

The Hugolog app will automatically notify you when a new firmware update is available. Follow the on-screen instructions carefully during the update process, ensuring a stable power supply to the lock. Do not interrupt the update, as this could potentially damage the lock’s software.

Updates typically take only a few minutes to complete. Regularly checking for and installing firmware updates is a proactive step towards safeguarding your home and ensuring your Hugolog lock remains secure and reliable. Prioritize these updates to benefit from the latest features and security enhancements.

Warranty Information & Support Resources

Your Hugolog smart lock is covered by a one-year limited warranty against defects in materials and workmanship from the date of purchase. This warranty does not cover damage resulting from misuse, improper installation, or unauthorized modifications.

To initiate a warranty claim, please visit our website at www.hugolog.com/support and complete the online warranty form. You will be required to provide proof of purchase and a detailed description of the issue.

For technical support, troubleshooting assistance, and frequently asked questions, please visit our comprehensive support center on our website. You can also contact our customer support team via email at support@hugolog.com or by phone at 1-800-HUGOLOG (1-800-484-6564) during business hours. We are committed to providing excellent customer service.